460 IAC 17-10-6 Filing of complaints by residents; investigation; resolution

Sec. 6. (a) A complaint may be filed by a resident or on behalf of a resident with the local long term care ombudsman or state long term care ombudsman, or both, regarding an establishment's violation of a requirement contained in IC 12-10-15 or this rule, or both. (b) The local long term care ombudsman or state long term care ombudsman, or both, shall perform an investigation into the allegations of the complaint. (c) If the complaint is substantiated after investigation, the local long term care ombudsman or state long term care ombudsman, or both, will work with the facility to correct the problem. (d) If the problem is resolved and remains resolved, the problem, condition, or incident will not be reflected on the establishment's record in the division. (e) If the problem is not resolved, the complaint shall be referred to the director for appropriate action and will become public record.