170 IAC 7-1.3-8.2 Penalty factors; unauthorized switching of telecommunications providers or charges billed

Sec. 8.2. (a) When imposing a civil penalty under IC 8-1-29-7.5, the commission shall impose a civil penalty of two thousand five hundred dollars ($2,500) for each violation unless it finds at least one (1) of the factors in subsection (b) applies. (b) The commission may impose a penalty in a lesser amount than specified in subsection (a) if it makes findings of at least one (1) of the following: (1) The conduct was limited to a single customer or a small group of customers. (2) The telecommunications provider voluntarily made restitution to the customers. (3) The telecommunications provider did not have a history of previous violations. (4) The commission determines other facts are present that warrant a lesser penalty.