170 IAC 8.5-2-6 Information to applicants and customers

Sec. 6. (a) All sewage disposal companies must publish and distribute, without request, to all applicants for service and to all current customers, a copy of sections 1 through 4 and 6 of this rule and 170 IAC 16-1-3 inclusive of these rules. (b) A sewage disposal company shall supply free of charge a copy of the rate schedules applicable to the types of service available to: (1) new applicants for; and (2) existing customers of; residential service upon request by the applicant or customer. (c) Each sewage disposal company, whenever it petitions the commission for a change in any of its base rate schedules, must furnish: (1) within forty-five (45) days of the request; and (2) prior to the date of the public hearing; a notice that fairly summarizes the nature and extent of the proposed changes. (d) Each sewage disposal company shall maintain up-to-date maps, plans, or records of its entire force main and collection systems, with such other information as may be necessary to enable the company to advise prospective customers, and others entitled to the information, as to the facilities available for serving any locality. (e) Each sewage disposal company shall file with the commission the name, title, address, and telephone number of the person who should be contacted in connection with the following: (1) General management duties. (2) Customer relations (complaints). (3) Engineering operations. (4) Emergencies during nonoffice hours.