50 IAC 26-19-3 System maintenance

Sec. 3. Assessment software and tax and billing software vendors must offer a maintenance contract for ongoing maintenance services of the property tax management system that include the following: (1) Telephone support. (2) Problem diagnostic support from vendor personnel, by any necessary combination of remote and on-site services. (3) System modification initiated by the vendor. (4) Services to correct defects in software that are provided at vendor's expense. All other support shall be provided on terms included in the maintenance contract or other contract between the vendor and the county. No vendor may require a county to accept vendor initiated changes unless those changes are included in the cost of a maintenance contract.