68 IAC 27-12-3 Patron account controls

Sec. 3. (a) Patron protection information must be readily accessible to the patron. The patron protection information must contain at a minimum: (1) information about potential risks associated with excessive participation, and where to get help related to wagering responsibly; (2) the self-imposed limitations that shall be available to the patron at both the time of account registration and first deposit; (3) a list of the available patron protection measures that can be invoked by the patron, such as self-imposed limits, and information on how to invoke those measures; and (4) mechanisms in place that detect unauthorized use of the patron's account, such as reviewing credit card statements against known deposits. (b) Patrons must be provided with an easy and obvious method to impose limitations for wagering parameters, including, but not limited to, deposits, wagers, time-based limitations and a patron option to decline the ability to cancel a pending withdrawal request. The self-imposed limitation method must provide the following functionality: (1) Upon receiving any self-imposed limitation order, the sports wagering operator must ensure that all specified limits are correctly implemented immediately or at the point in time that was clearly indicated to the patron. (2) The self-imposed limitations set by a patron must not override more restrictive operator imposed limitations. The more restrictive limitations must take priority. (3) Once established by a patron and implemented by the sports wagering system, it must only be possible to reduce the severity of self-imposed limitations upon twenty-four (24) hour notice, or as required by the commission. (4) Self-imposed limitations must not be compromised by internal status events, such as self-imposed exclusion orders and revocations.