760 IAC 1-46-7
760 IAC 1-46-7 Utilization review agent's telephone access
Cite as Ind. Admin. Code tit. 760, r. 1-46-7
Sec. 7. (a) A utilization review agent shall have personnel available by toll free telephone at least forty (40) hours per week during normal
business hours.
(b) A utilization review agent must have a telephone system capable of accepting, recording, or providing instructions to incoming calls
during other than normal business hours and shall respond to such calls not later than two (2) working days after the date on which the call was
received.