760 IAC 1-59-9 Filing grievances

Sec. 9. (a) A grievance may be filed with an insurer or a health maintenance organization orally, including by telephone, or in writing, including by facsimile or electronic means of communication. (b) A grievance may be filed with a limited service health maintenance organization, in writing, including by facsimile or electronic means of communication. (c) A grievance is considered to be filed on the day and time it is first received orally or in writing by the insurer, health maintenance organization, or limited service health maintenance organization. (d) A grievance may be filed by an enrollee, or a representative of an enrollee, including a health care provider acting on behalf of an enrollee.