LAC 46:XXVII.511. Processing Complaints and Inquiries

A. Upon receipt of complaints or inquiries, the board will take immediate action. 1. Anonymous letters of complaint against individuals shall not be recognized as a basis for formal action. 2. If the information in the complaint is insufficient, the board may request further information by either written correspondence or an informal inquiry. B. All complaints received shall be assigned a sequentially ordered complaint code number which shall be utilized in all official references. C. At its next meeting, the board shall officially receive and act upon all complaints and inquiries received. D. Upon receipt of the complaint, the board shall determine if the complaint refers to an ethical issue. E. The identity of all parties to a complaint shall be revealed to the involved parties except if contrary to law. F. The board shall inform the complainant of the initial determination. 1. No Action 2. Informal Inquiry 3. Informal Hearing 4. Formal Hearing