LAC 46:XXXIV.703. Complaint Investigations

A. Upon receipt of complaints or inquiries, the board shall take the following action. 1. The complaint or inquiry shall be received by the board office and assigned for investigation. 2. If the information in the complaint is insufficient, the board may request further information by either written correspondence or the board may cause an investigation to be made. B. All complaints received shall be assigned a docket code number which shall be utilized in all official references. C. The board, through its appointed representative(s), shall act upon all complaints and inquires received. D. The identity of all parties to a complaint, and other sensitive information, shall not be revealed during an investigation if to do so would potentially jeopardize the ongoing investigation. If formal charges are filed, then the process of discovery will apply to parties involved in the action. E. The board shall inform the complainant of the action taken and any final results. F. If the person against whom a complaint is filed with the board refuses or fails to cooperate with the board in the investigation, he shall be sent a notice, by certified mail to the address on file with the board, that if he continues to refuse to cooperate, such action or inaction on his part shall be considered a separate violation for which he may be denied a license, or his license may be suspended or revoked, or otherwise sanctioned, and/or he may be assessed a monetary penalty as provided by law.