LAC 48:I.10061
LAC 48:I.10061. Informal Dispute Resolution
Cite as La. Admin. Code tit. 48, pt. I, § 10061
A. When a nurse aide feels that he/she has been wrongly accused, the following procedure shall be followed.
1. The CNA may request an informal dispute resolution (IDR) within 15 calendar days after the delivery or documented attempted delivery of the department’s notice of violation by U.S. Postal Service mail, FedEx, United Parcel Service, or other document delivery service approved by the department, addressed to the address as reflected on the LCNAR, the CNA’s last known address, or to the CNA’s electronic mail address as reflected on the LCNAR. The request for an IDR must be made to the department in writing.
2. The IDR is designed:
a. to provide an opportunity for the nurse aide to informally review the situation;
b. for the agency to offer alternatives based on corrections or clarifications, if any; and
c. for the nurse aide to evaluate the necessity for seeking an administrative hearing.
3. An IDR meeting shall be arranged within 20 days of the request.
4. During the IDR, the nurse aide shall be afforded the opportunity to:
a. talk with agency personnel involved in the situation;
b. review pertinent documents on which the alleged violation is based;
c. ask questions;
d. seek clarifications; and
e. provide additional information.