LAC 48:I.4220. Complaint Surveys (Formerly §4221)

A. The department shall conduct complaint surveys in accordance with R.S. 40:2009.13 et seq. B. Complaint surveys shall be unannounced surveys. C. A follow-up survey may be conducted for any complaint survey where deficiencies have been cited to ensure correction of the deficient practices. D. The department may issue appropriate sanctions including, but not limited to civil monetary penalties, directed plans of correction, and license revocations for deficiencies and noncompliance with any complaint survey. E. LDH surveyors and staff shall be given access to all areas of the center and all relevant files during any complaint survey. LDH surveyors and staff shall be allowed to interview any ADHC center staff and participant as required to conduct the survey.