LAC 48:I.4227. Policy and Procedures

A. An ADHC center shall have a written program plan describing the services and programs that it furnishes. B. The center shall have written policies and procedures governing all areas of care and services provided by the center that are available to staff, participants, and/or sponsors. These policies and procedures shall: 1. ensure that each participant receives the necessary care and services to promote his/her highest level of functioning and well-being; 2. reflect awareness of the medical and psychosocial needs of participants as well as provisions for meeting those needs, including admission, transfer, and discharge planning; and the range of services available to participants; 3. be developed in consultation with a group of professional personnel consisting of at least a licensed physician, the director, and a registered nurse; 4. govern access, duplication and dissemination of information from the participant's personal and medical record; 5. establish guidelines to protect any money or other personal items brought to the ADHC center by participants; 6. describe the process for participants to file a grievance with the center and/or register a complaint with the department: a. the LDH toll-free telephone number for registering complaints shall be posted conspicuously in public areas of the ADHC center; 7. be available to the participant's physician of choice; 8. be revised as necessary, but reviewed by the professional group at least annually; and 9. be approved by the governing body. C. The director, or his designee: 1. is responsible for the execution of ADHC center policies; and 2. shall be accessible to center staff or to any representative of the Department of Health conducting an audit, survey, monitoring activity, or research and quality assurance.