LAC 48:I.5053. General Provisions

A. HCBS providers shall have qualified staff sufficient in number to meet the needs of each client as specified in the ISP and to respond in emergency situations. B. Additional staff shall be employed or contracted as necessary to ensure proper care of clients and adequate provision of services. C. Staff shall have sufficient communication and language skills to enable them to perform their duties and interact effectively with clients and other staff persons. D. All client calls to the provider’s published telephone number shall be returned within one business day. Each client shall be informed of the provider’s published telephone number, in writing, as well as through any other method of communication most readily understood by the client according to the following schedule: 1. upon admission to the HCBS provider agency; 2. at least once per year after admission; and 3. when the provider’s published telephone number changes. E. HCBS providers shall establish policies and procedures relative to the reporting of abuse, neglect, extortion, or exploitation of clients pursuant to the provisions of R.S. 15:1504-1505, R.S. 40:2009.20 and any subsequently enacted laws. Providers shall ensure that staff complies with these regulations.