LAC 48:I.5663
LAC 48:I.5663. Grievances
Cite as La. Admin. Code tit. 48, pt. I, § 5663
A. The provider shall develop, implement and comply with a written grievance procedure for clients designed to allow clients to submit a grievance without fear of retaliation. The procedure shall include, but not be limited to:
1. a procedure for filing a grievance;
2. a time line for responding to the grievance;
3. a method for responding to a grievance; and
4. the staff’s responsibilities for addressing grievances.
B. The provider shall ensure that:
1. the client and, if applicable, the client's parent(s) or legal guardian(s), is informed of the grievance procedure; and
2. all grievances are addressed and resolved to the best of the provider’s ability.