LAC 48:I.6281
LAC 48:I.6281. Grievances
Cite as La. Admin. Code tit. 48, pt. I, § 6281
A. The provider shall have a written grievance procedure for clients designed to allow clients to make complaints without fear of retaliation. The procedure shall include, but not be limited to:
1. a time line for responding to grievances;
2. a method of responding to grievances;
3. a procedure for filing a grievance; and
4. staff responsibilities for handling grievances.
B. The provider shall have documentation reflecting that the client and the client's parent(s) or legal guardian(s) are aware of and understand the grievance procedure.
C. The provider shall have documentation reflecting the resolution of the grievance in the client's record.