LAC 48:I.6859. Resident Representation and Grievance Procedures

A. Resident Association 1. The provider shall have a formal process and structure by which residents, in representative groups and/or as a whole, are given the opportunity to advise the director regarding resident services and life at the ARCP. a. Any resident association requests, concerns or suggestions presented through this process shall be addressed by the director within a reasonable time frame, as necessitated by the concern, request or suggestion. 2. Staff may attend the residency association meetings only upon invitation made by the residents of the ARCP. B. Grievance Procedure. A provider shall establish and have written grievance procedures to include, but not limited to: 1. a formal process to present grievances; 2. a formal appeals process for grievances; 3. a process to respond to residents and resident association requests and written grievances within seven days; and 4. the maintenance of a log to record grievances, investigation and disposition of grievances.