LAC 48:I.8711. Complaint Investigations

A. The department shall conduct complaint investigations in accordance with R.S. 40:2009.13 et seq. B. Complaint investigations shall be unannounced. C. Upon request by the department, an acceptable plan of correction shall be submitted by the facility for any complaint investigation where deficiencies have been cited. Such plan of correction shall be submitted within the prescribed timeframe. D. A follow-up survey may be conducted for any complaint investigation where deficiencies have been cited to ensure correction of the deficient practices. E. The department may issue appropriate sanctions, including but not limited to, civil fines, directed plans of correction, provisional licensure, denial of license renewal and license revocation for non-compliance with any state law or regulation. F. The department’s surveyors and staff shall be: 1. given access to all areas of the ABI facility and all relevant files during any complaint investigation; and 2. allowed to interview any facility staff or resident, as necessary or required to conduct the investigation.