LAC 48:I.8753. Client Association

A. The facility shall provide a formal process and structure by which clients, in representative groups and/or as a whole, are given the opportunity to advise the director regarding client services and life at the facility. Any client request, concerns or suggestions presented through this process will be addressed by the director within a reasonable time frame, as necessitated by the concern, request or suggestion. The facility shall have policies and procedures addressing the following: 1. the times and frequency of use of the public or communal telephone; 2. visitors; 3. hours and volume for viewing and listening to television, radio, and other media; 4. movement of clients in and out of the home; 5. use of personal property; and 6. care of pets.