LAC 48:I.8911. Client Rights and Grievance Procedure

A. A provider shall ensure that clients are provided all rights available to them, be they interdicted or not, and shall document same. B. A provider shall make every effort to ensure that a client understands his/her rights in matters such as access to services, appeal, grievance, and protection from abuse. C. A provider shall have a written grievance procedure for clients designed to allow clients to make complaints without fear of retaliation.