LAC 48:I.9277. Informal Dispute Resolution

A. When a DSW feels that he/she has been wrongly accused, the following procedure shall be followed: 1. The DSW may request an informal dispute resolution (IDR) within 15 calendar days after the delivery or documented attempted delivery, of the department’s notice of violation by U.S. Postal Service mail, FedEx, United Parcel Service, or other document delivery service approved by the department, addressed to the address reflected on the DSW registry, to the DSW’s last known address if there is no address for the DSW in the registry, or to the DSW’s electronic mail address. The request for an IDR shall be made to the HSS in writing. 2. The IDR is designed: a. to provide an opportunity for the direct service worker to informally discuss the allegations that make the basis for placement of the finding; b. for the agency to offer alternatives based on corrections or clarifications, if any; and c. to evaluate the necessity for seeking an administrative hearing. 3. An IDR session will be arranged within 20 days of receipt of the written request. 4. During the IDR, the direct service worker will be afforded the opportunity to: a. talk with agency personnel assigned to the IDR; b. review pertinent documents upon which the alleged violation is based; c. ask questions; d. seek clarifications; and e. provide additional information. 5. Notice of the results of the IDR decision will be forwarded to the DSW in writing. Such written notice will include any further opportunities for appeal, if necessary and/or appropriate.