LAC 48:I.9725. Complaint Surveys

A. The department shall conduct complaint surveys in accordance with R.S. 40:2009.13 et seq. B. Complaint surveys shall be unannounced surveys. C. An acceptable plan of correction shall be submitted to the department for any complaint survey where deficiencies have been cited. D. An on-site follow-up survey or a desk review may be conducted for any complaint survey where deficiencies have been cited to ensure correction of the deficient practices. E. For deficiencies cited for non-compliance with any complaint survey, the department may issue appropriate sanctions, including but not limited to: 1. civil fines; 2. directed plans of correction; 3. denial of license renewal; 4. provisional licensure; 5. license revocation; or 6. any other sanctions or actions authorized under state law or regulation. F. LDH surveyors and staff shall be given access to all areas of the nursing facility and all relevant files during any complaint survey. LDH surveyors and staff shall be allowed to interview any facility staff or resident, as necessary or required to conduct the survey.