LAC 50:XXI.1117. Business Location and Operations

A. The F/EA shall have a business location which shall not be in an occupied personal residence. The F/EA must maintain the following at the business location: 1. staff to perform administrative functions; 2. direct service worker/employee personnel records; and 3. participant service records. B. The F/EA shall have the following for the business location: 1. a published nationwide toll-free telephone number that is available during business hours and capable of receiving messages 24 hours a day, seven days a week, including holidays; 2. a published business telephone number answered by staff during business hours; 3. a business fax number that is operational 24 hours a day, seven days a week, including holidays; 4. internet access; 5. a designated e-mail mailbox to receive inquiries from Medicaid beneficiaries and LDH; and 6. business hours shall be at least 8 a.m. to 5 p.m. CT, Monday through Friday, excluding official state holidays. C. Records and other confidential information shall be secure and protected from unauthorized access.