LAC 50:XXI.16333. Support Coordination

A. Support coordination services are provided to all beneficiaries to provide assistance in gaining access to needed waiver services and Medicaid State Plan services, as well as needed medical, social, education, and other services, regardless of the funding source for the services. Support coordination services include assistance with the selection of service providers, development/revision of the plan of care, and monitoring of services. 1. Support coordinators shall be responsible for ongoing monitoring of the provision of services included in the beneficiary’s approved POC. 2. Support coordinators shall also participate in the evaluation and re-evaluation of the beneficiary’s POC. 3. Support coordination services include on-going support and assistance to the beneficiary. B. When beneficiaries choose to self-direct their waiver services, the support coordinator shall provide information, assistance, and management of the service being self-directed. C. Service Limits 1. Support coordination shall not exceed 12 units. A calendar month is a unit. Virtual visits are permitted; however, the initial and annual plan of care meeting and at least one other meeting per year must be conducted face-to-face. When a relative living in the home or a legally responsible individual or legal guardian provides a paid ROW service, all support coordination visits must be conducted face-to-face, with no option for virtual visits. 2. ROW will utilize support coordination for assisting with the moving of individuals from the institutions. Up to 90 consecutive days or per LDH policy, but not to exceed 180 days will be allowed for transition purposes. a. Payment will be made upon certification and may be retroactive no more than 90 days or per LDH policy, but not to exceed 180 days prior to the certification date. 3. OCDD supports and services centers are prohibited from providing case management/support coordination services in the ROW. D. Provider Qualifications. Providers must have a current, valid license as a case management agency and meet all other requirements for targeted case management services as set forth in case management, LAC 48:I.Chapter 49.