LAC 50:XXI.549. Continuous Quality Improvement Plan

A. Support coordination agencies shall have a continuous quality improvement (CQI) plan which governs the agency’s internal quality management activities. B. The CQI plan shall demonstrate a process of continuous cyclical improvement and include the following: 1. design—continuous quality improvement approach detailing how the agency monitors its operations and makes improvements when problems are detected; 2. discovery—the methods used to uncover problems and deviations from plan design and programmatic processes in a timely fashion; 3. remediation—the process of addressing and resolving problems uncovered in the course of discovery; and 4. improvement—the actions taken to make adjustments to the system’s processes or procedures to prevent or minimize future problems.