LAC 28:LXI.505. Complaint Intake Procedures Log (SCL)

A. When a complaint is received and accepted by the SDE, the complaint is recorded in the SDE Complaint Log (SCL). SCL includes, but is not limited to, documenting the date received, name of the complainant, public agency that is the subject of the complaint, school if applicable, allegation type, and outcome, including: 1. the date the complaint was received; 2. the name of the complainant; 3. the public agency that is the subject of the complaint; 4. the school, if applicable; 5. the allegation type; and 6. the date on which the final written decision was issued and the final disposition of the complaint. B. A Complaint Record Form (CRF) is completed; contacts with the complainant are made as the investigation proceeds and are recorded on the complaint record form. The complainant has the opportunity to submit additional information, either orally or in writing, about the allegations in the complaint. This information is documented on the CRF with all other information pertinent to the investigation. C. The complainant is sent a letter within five business days of intake, indicating receipt of the complaint, stating the SDE representative handling the complaint and the intent to investigate and report findings within 60 calendar days. D. The public agency is sent a letter within five business days of intake indicating receipt of the complaint, a statement of the issues involved, including the applicable statute and rule citation(s), the name of the LDOE representative handling the complaint, and the timeline by which the public agency must respond to the complaint. E. The response from the public agency should include either documentation to prove that the alleged violation did not take place or a plan of action to correct the violation. F. When noncompliance is identified, the SCL shall include the corrective action required, the timeline for completion of corrective action, and the date on which the LDOE verifies and documents that corrective action has been completed and the matter closed.