Conduct of Home Visits

(1) Limited Authorization. A registrant is authorized to provide hearing instrument dispensing services to a client in such client’s residence only if the following limited circumstances are present: (a) the client requests such home visit for services; (b) the registrant fully discloses to the customer that any services provided at a residence may be without the benefit of certain test equipment available at the registrant’s place of business; (c) the home visit is prearranged and scheduled for an agreed upon date and time. (2) Fees Applying to Home Visits. (a) A reasonable surcharge may be added to a client’s bill for a home visit by a registrant. (b) Other than the surcharge, all fees for services rendered and products supplied shall be the same for a home visit as those assessed at the registrant’s place of business. (c) The surcharge for home visits must be the same or comparable for all clients and shall be disclosed to the client at the time the home visit is requested and clearly noted on the customer’s bill. (3) While in a client’s house, a registrant shall act in a professional and courteous manner and only enter rooms that he or she is invited into by the client, and if asked to leave the residence by the client, the registrant shall leave immediately.