266 CMR 9.06
Board Action Required
If a Registrant fails to respond as requested by the Board or its duly authorized agent, or, after
receipt of a response or at any point in the course of investigation or inquiry into a complaint, the Board
determines that there is reason to believe that the alleged acts occurred and constitute a violation for
which a Registrant may be sanctioned by the Board, the duly authorized agent or the Board may issue
an order to show cause or offer to resolve the complaint by consent agreement or otherwise informally
resolve the matter.