Access to Regulation

(1) 103 CMR 491.00 shall be maintained within the Central Policy File and shall be accessible to all Department employees. A copy of 103 CMR 491.00 shall also be maintained in each Superintendent's Central Policy File and at each inmate library, including all inmate law libraries. (MA REG. # 1338, Dated 5-5-17) 491.04: continued (2) Appropriate Department personnel shall verbally notify each new inmate commitment and incoming inmate transfer of Department and Institution Grievance and Step 1 Complaint Resolution Procedures during the inmate's orientation. Moreover, appropriate Department personnel shall notify each new inmate commitment and incoming inmate transfer of Department and Institution Grievances and Informal Complaint procedures in writing through the orientation handbook in accordance with 103 DOC 401: Booking and Admissions. Written notification shall include, but is not limited to, location where 103 CMR 491.00, is maintained, the location where grievance and grievance appeal forms may be obtained, and the location to deposit/mail grievances. 103 CMR 491.00 grievance forms, institution procedures, and orientation handbooks shall be available in both English and Spanish.