103 CMR 491.10
Staffing Requirements
(1) The Institution Grievance Coordinator shall be impartial and may not simultaneously hold
any other position that may present a potential conflict of interest, including, but not limited to,
property or mail officer.
(2) The Superintendent, in consultation with the Department Grievance Manager, shall appoint
the Institution Grievance Coordinator.
The Institution Grievance Coordinator shall report directly to the Superintendent.