103 CMR 491.23

Record Keeping

Year: 2026Length: 89 wordsOfficial source
(1) All grievance records shall be considered confidential and shall not be filed in the inmate's six-part folder. (2) IMS is the primary, permanent record of inmate grievances. The assignment of profiles and access to the Grievance module screens shall be limited and based on a need to know basis. Access and use shall be in accordance with 103 DOC 751: Information Technology and Security. (3) The original handwritten grievance and appeal forms submitted by the inmate and all non-IMS supporting documents shall be maintained in the IGC's file.
103 CMR 491.23: Record Keeping | Justis AI