103 CMR 932.08
Unimpeded Access to Health Care (Required)
Written policy and procedure shall provide for unimpeded access to health care and shall
include the following:
(1) A system for processing health care complaints;
(2) Procedures for access, which shall be communicated orally and in writing to inmates upon
admission; and,
The daily processing and acting upon inmates' health complaints by health-trained
correctional personnel, and shall be followed by appropriate triage and treatment by qualified
health personnel.