Certification of Enhanced 911 Telecommunicators

In order to act as an enhanced 911 telecommunicator, an individual shall be certified in accordance with 560 CMR 5.00. These certification requirements shall apply to all individuals who act as an enhanced 911 telecommunicator, whether on a full-time or part-time basis, at a primary PSAP, regional PSAP, regional secondary PSAP (except a regional secondary PSAP that is operated by a private safety department), secondary PSAP (except a secondary PSAP that is operated by a private safety department), RECC, or wireless state police PSAP. 5.03: continued Regional PSAP means a PSAP that is operated by or on behalf of two or more municipalities or governmental bodies, or combination thereof, approved by the department, for the operation of enhanced 911 call taking and call transfer activities. A regional PSAP may also be engaged in, by agreement, the dispatching or control of public safety resources serving some or all of the municipalities or governmental bodies that comprise the regional PSAP, including where services are provided by a private safety department. If the regional PSAP serves all such municipalities or governmental bodies for the operation of enhanced 911 call taking and call transfer activities and dispatch services, including where such dispatch services are provided by a public safety department, it shall be considered a regional emergency communications center for purposes of M. G.L. c. 6A, § 18B. The regional PSAP shall be equipped with automatic number identification and automatic location identification displays, as approved by the department, and is the first point of reception of a 911 call. Regional Secondary PSAP means a facility operated by or on behalf of three or more municipalities or governmental bodies, or a combination thereof, approved by the department, that enter into an agreement for the establishment and provision of regional dispatch and coordination of either police, fire protection or emergency medical services, or any combination thereof. A regional secondary PSAP is equipped with automatic number identification and automatic location identification displays. It receives 911 calls only when transferred from a primary or regional PSAP or on an alternative routing basis when calls cannot be completed to the primary or regional PSAP. Ringing PSAP means a PSAP equipped for receipt of voice communications only, and may not operate 24 hours each day. It receives 911 calls only when they are transferred from the primary PSAP. Secondary PSAP means a PSAP equipped with automatic number identification and automatic location identification displays. It receives 911 calls only when they are transferred from the primary PSAP or on an alternative routing basis when calls cannot be completed to the primary PSAP. Silent Call means a 911 call received at a PSAP in which no audible voice or tone is received and the caller does not disconnect. Silent Call Procedure means the enhanced 911 service feature, as prescribed by the Department, that allows an enhanced 911 telecommunicator to respond to silent calls so that a 911 caller who is unable to verbally communicate the emergency over the telephone may receive the appropriate response. Text Telephone or TTY means a machine that employs graphic communication m the transmission of coded signals through a wire or radio communications system. Wireless State Police PSAP means a state police facility assigned the responsibility of primarily or entirely receiving wireless 911 calls and, as appropriate, dispatching emergency response services or transferring or relaying emergency 911 calls to other public or private safety departments or other PSAPs.