General Operations Requirements

An operator shall: (1) Make available all of its services 24 hours a day, seven days a week. Unless expressly provided otherwise by these minimum standards, this requirement can be met by means of a prompt on-call system outside of the operator's regularly scheduled hours. (2) Keep the Authority informed of its regularlyscheduled hours, and modify such hours at the request of the Authority provided that all similarly situated operators are requested to do so as well. (3) Abide by all applicable federal, state and municipal laws, regulations, ordinances and standards currently in existence or which may hereafter be promulgated, including all environmental laws and regulations, the Authority's Rules and Regulations, the requirements and recommendations of NFPA, the latest FAA Advisory Circulars, and other standards established by recognized authority. (4) If so directed by the Authority, collect all landing, parking and other fees and charges assessed by the Authority from a non-tenant air carrier prior to providing services to such air carrier. (5) Provide prompt, courteous and efficient services. (6) Be prepared at all times to accept responsibility for handling distressed and diverted flights, including but not limited to assisting in coordination of aircraft repair requirements and unforeseen flight delays. (7) Establish and submit to the Authority standard operating procedures for the performance, operation, maintenance and inspection of its facilities and equipment, including ground service equipment, and for ensuring compliance with all applicable standards currently in existence or which may hereafter be promulgated. (8) Establish and submit to the Authority an emergency plan of operations for all aircraft regularly serviced by the operator as required by the Authority from time to time. (9) Provide continuous monitoring of business telephones, company radio, UNICOM, approach control, tower and ground control frequencies in order to coordinate and anticipate services to be rendered. (10) Provide to the Authority promptly on request, such information on operations at Logan as the Authority shall from time to time request, including but not limited to, passenger, cargo, and operations statistics, data on aircraft as it relates to Logan by type, and arrival and departure information. The Authorityshallhave the right, during reasonable times and upon reasonable notice, to audit and examine books, records and other data which pertain to the operator's use of Logan, and its performance of the requirements of these minimum standards. (11) Provide promptly to the Authority the result of any FAA inspections. (12) Ensure that any employee performing weight and balance calculations are certified to do so. (13) Ensure the proper licensing and certification of employees with copies maintained in the operator's personnel record files regarding FCC requirements, Massachusetts driver's license of the proper class, and FAA license, if required. (14) Ensure that all employees operating vehicles on the airfield have aerodrome driver's licenses.