940 CMR 3.12
Lay Away Plans
It is unfair and deceptive acts or practice:
(1) To fail to disclose or to misrepresent in any way the store's policy with reference to a "lay
away" plan;
(2) To represent to a buyer who is purchasing on a "lay away" plan that the specific goods
chosen by the buyer or an exact duplicate of such goods are being laid away for that buyer when
such is not a fact;
(3) To fail to disclose to the buyer that the specified goods or their exact duplicate will only be
set aside for a certain period of time;
(4) To deliver to the buyer after payments (pursuant to the lay away plan) are completed, goods
which are not identical or exact substitutes to those specified, unless prior approval in writing
has been received from the buyer;
(5) To increase the price of the goods specified either by way of increasing the payments or
substituting goods which are of a lower quantity of price;
(6) To fail to deliver to the buyer, on any date payment is made, a receipt showing the amount
of that payment and the date thereof, and, upon request, the balance of payments made up to that
date;
(7) To fail to disclose or misrepresent in any way the store's policy with reference to
cancellations and repayment or non-repayment of payments already made, and in case payments
are not refunded, to fail to disclose that fact in writing.