958 CMR 3.407
Assignment of External Reviews
Upon the determination by the Office of Patient Protection that a request for review is
eligible for an external review, the external review request shall be assigned promptly to an
external review agency by the Office of Patient Protection on a random basis. The Office of
Patient Protection shall forward a copy of the insured's request for an external review together
with any related documentation filed with the Office by the insured or the carrier to the external
review agency.