Denial of Application

(1) If the Division determines that an Applicant is not eligible for a bonus(es), the Division shall notify promptly the Applicant of the decision by letter sent via U.S. Mail and/or E-mail, if available. The letter or e-mail shall include the reason(s) for the denial and advise the Applicant of their right to appeal. (2) The Applicant, or their authorized representative, may appeal the denial by submitting a written appeal to the Division within 60 days of the Applicant’s or authorized representative’s receipt of the Division’s notice of denial. Appeals submitted to the Division via e-mail are acceptable. (3) Upon receipt of a written appeal, the Division shall send promptly a letter of acknowledgement to the Applicant or their authorized representative with a copyof the Veterans’ Bonus Appeal Board’s standing order in effect via U.S. Mail and/or e-mail, if available. (4) The Division shall promptly forward the Applicant’s written appeal to the Chair of the Veterans’ Bonus Appeal Board to schedule a hearing.