Interpreter Service - Coordinator

In connection with its provision of emergency department service each acute care hospital shall designate a coordinator of interpreter services who shall be responsible for: (A) conducting an annual language needs assessment of the service area that includes input from community-based organizations, and that includes identification of those languages for which notices shall be posted; (B) developing written policies and procedures for use in the hospital’s emergency department to assure timely early identification and ongoing access for patients in need of interpreter services; (C) overseeing the training and assessment process for both interpreters and hospital staff who will be working with interpreters; (D) developing an ongoing, documented quality assurance program that includes problem identification, action plans, evaluation and follow-up and which is a part of the hospital’s ongoing quality assurance process; (E) establishing and publicizing grievance procedures regarding access to interpreter services.