Interpreter Service - Training Education and Qualifications

Each acute care hospital through its Coordinator of Interpreter Services shall: (A) Ensure that staff and contract interpreters can demonstrate current bilingual proficiency and have received training that includes the skills and ethics of interpreting, and knowledge in both languages regarding the specialized terms (e.g. medical terminology) and concepts relevant to clinical or non-clinical encounters. If the hospital uses bilingual staff or volunteers for medical interpretation, these staff and volunteers shall receive the same training and can demonstrate the same skills as staff interpreters and/or contract interpreters. (B) Require and arrange for ongoing education and training for administrative, clinical and support staff in culturally and linguistically competent service delivery, e.g., patient cultural and health belief systems and working effectively with interpreters.