Written Agreements

(A) Temporary nursing service agencies shall provide the services of medical personnel to health care facilities only under the terms of a written agreement with the facility. (B) Written agreements shall include the following at a minimum: (1) types and qualifications of medical personnel available for assignment through the temporary nursing service agency; (2) any requirement for minimum advance notice in order to assure prompt arrival of assigned medical personnel; (3) fees established under 101 CMR 345.000: Temporary Nursing Services; (4) procedures for investigation and resolution of complaints about the performance of medical personnel assigned including interviews with the medical personnel who may be the subject of the complaint, and other relevant witnesses; (5) procedures for notice from health care facilities of failure of medical personnel to report to assignments and for back-up staff in such instances; and (6) procedures for notice of actual or suspected abuse, theft, tampering or other diversion of controlled substances by medical personnel. Such procedures shall include: at a minimum that the administrator or his or her designee of the health care facility shall immediately notify the Department's Drug Control Program and file a report" in accordance with the guidelines of the Department. Whenever a Agency employee is suspected of abuse, theft, tampering or other diversion of controlled substances, the administrator of the health care facility shall also send a copy of the report to the Agency for filing in the personnel record of the Agency employee. (7) a program for monitoring the quality of the temporary nursing service agency's performance which may include questionnaires or other survey of health care facilities with which the temporary nursing service agency has written agreements; (8) the requirements of written agreements as stated in 101 CMR 345.000: Temporary Nursing Services.