Communication Systems

Licensed or Approved Providers shall establish and maintain telephone and electronic equipment necessary to ensure efficient communication for staff, patients, and residents. Telephone systems shall include Telecommunication Device for the Deaf (TDD)/Teletypewriter (TTY) equipment, Videophone (VP) systems, relay systems or other technology approved by the Department. Licensed and Approved Providers shall ensure that all staff who may be responsible for receiving incoming communications are trained in the use of relay systems at a minimum, and other technologies as applicable.