Orientation

The Licensed or Approved Provider shall provide each new or returning patient or resident with an orientation that will familiarize him or her with the patient's and resident's rights, and with rules, procedures, activities, policies, and philosophy of the program, including program requirements for participation, disciplinary action, termination, and grievance procedures. Written orientation materials shall be included in the Patient and Resident Policy Manual, as required by 105 CMR 164.081. Written documentation of this orientation shall appear in the clinical records.