Complaints

(A) The Department shall investigate every complaint received about practices or acts which may violate M.G.L. c. 111J or any provision of 105 CMR 168.000. (B) If the Department finds that an investigation is not required because the alleged act or practice is not in violation M.G.L. c. 111J or 105 CMR 168.000, then the Department shall notify the complainant of this findings and the reasons on which it is based. (C) If the Department finds that an investigation is required, because the alleged act or practice may be in violation M.G.L. c.111J or 105 CMR 168.000, the Department shall investigate and if a finding is made that the act or practice is in violation of M.G.L. c. 111J or 105 CMR 168.000, then the Department shall apply whatever enforcement action is appropriate to remedy the situation and the Department shall notify the complainant of its actions in this manner. (D) Investigation of complaints may lead to enforcement actions including correction orders, assessment, revocation, suspension, or refusal to renew a license, or modification of a license by the Department.