Complaints

As interest requires, the Department shall investigate every complaint received including, but not limited to, reports received pursuant to 105 CMR 130.1503(A)(3) or 105 CMR 170.350, about practices or acts which may violate M.G.L. c. 111C or any provision of 105 CMR 170.000. (A) If the Department finds that an investigation is not required because the alleged act or practice is not in violation of M.G.L. c. 111C or 105 CMR 170.000 or any administrative requirement, protocol or order of the Department pursuant thereto, the Department shall notify the complainant of this finding and the reasons on which it is based. (B) If the Department finds that an investigation is required, because the alleged act or practice may be in violation of M.G.L. c. 111C or 105 CMR 170.000 or any administrative requirements, protocol or order of the Department pursuant thereto, the Department shall investigate. If a finding is made that the act or practice does constitute such a violation, the Department shall apply whichever enforcement procedure(s), as provided in 105 CMR 170.705 through 170.795, is appropriate to remedy the situation and the Department shall notify the complainant of its action in this matter. (C) Investigation of complaints may lead to enforcement actions, including an advisory letter, a letter of clinical deficiency a letter of censure; a cease and desist order; a correction order, as set forth in 105 CMR 170.720; an assessment, as provided in 105 CMR 170.730; or a revocation, suspension or refusal to renew a license, certification, certificate of inspection, designation or other form of approval, or a modification of a license by the Department. The Department may specify in any such enforcement action taken against an EMT or EFR a requirement to undergo and successfully complete remedial training, in accordance with terms set out in the enforcement action.