Complaints

(A) Upon receipt of any complaint or serious incident report, the Department shall take appropriate steps to investigate, as appropriate, whether the reported or alleged act or practice violates M.G.L. c. 111O, any provision of 105 CMR 173.000, any guidelines, or any condition imposed by the Department in its Certificate of Approval. The Department may also refer the complaint or serious incident report to the appropriate governmental authority responsible for licensure, certification, registration, approval, or oversight as deemed necessary. (B) If, after investigation, the Department finds that the act or practice violates M.G.L. c. 111O, any provision of 105 CMR 173.000, Department guideline, or any condition imposed by the Department in its Certificate of Approval, the Department may issue a correction order in accordance with 105 CMR 173.120 or an agency action in accordance with 105 CMR 173.090.