Meeting Application Time Standards

(A) If an applicant provides all required verifications, and initial benefits are provided or notice of denial is mailed within 30 calendar days of the date of application, the Department shall have met its application time standards. (B) If an applicant was informed orally within 24 hours of the date of application of general verification requirements and in writing within seven calendar days of the date of application of specific verification requirements (See 106 CMR 702.115 and 702.125) the Department shall have met its application time standards if: (1) The applicant provides all required verifications within 22 calendar days of the date of application and the initial benefits are provided or a notice of denial is mailed within 30 calendar days of the date of application; or (2) The applicant is granted an extension in accordance with 106 CMR 702.160 and the initial benefits are provided or a notice of denial is mailed within eight calendar days of the receipt of all verifications. (C) If an applicant was informed orally within 24 hours of the date of application of general verification requirements (See 106 CMR 702.115), but due to the applicant’s failure to keep a scheduled appointment (See 106 CMR 702.115) was not informed in writing within seven calendar days of the date of application of specific verification requirements (See 106 CMR 702.125), the Department shall have met its time standards if: (1) The applicant is provided a written notice of the specific verification requirements at the time of the intake interview; and (2) Initial benefits are provided or notice of denial is mailed within eight calendar days of receipt of all verifications. (D) If an applicant provides all required verifications within 30 calendar days of the date of the notice of denial for lack of verification (See 106 CMR 702.160(B)), the Department shall pay the eligible applicant all amounts owed. If the verifications show eligibility for all or any part of this time period, the date assistance begins is established in accordance with 106 CMR 702.150. The Department shall have met its application time standards if initial benefits are provided or notice of denial is sent within eight calendar days of receiving all verifications.