Inquiries, Requests, and Complaints

The worker must respond to all appropriate inquiries, requests and complaints regarding Department programs or cases for which he or she is responsible, or refer them to management as appropriate. 706.110 Inquiries An inquiry is an oral or written request for information about the TAFDC and EAEDC programs in general. Inquiries must be responded to by workers in the area offices or branch offices to which such inquiries are directed.