Authorization of a Replacement Check

(A) Unless the weight of the evidence indicates that the client or his or her designee has transacted the check claimed to be lost or stolen, the Department must approve a request for a replacement check when: (1) the original check is reported lost or stolen and four days (including the check date) have elapsed; or (2) the original check has been returned to the Department and the client has corrected the circumstances that made the check undeliverable. (B) If 30 or more days have elapsed since the issuance of the check, the local office director or his or her designee must approve or deny the replacement request. Situations when the local office director or designee may approve the replacement request include, but are not limited to: (1) temporary absence in accordance with 106 CMR 703.360: Temporary Absence; (2) hospitalization; or (3) an emergency that prevented the client from cashing the check within 30 days.