110 CMR 1.08
Special Provisions Relating to Handicapping Conditions
The Department recognizes the special needs of handicapped clients. The Department shall make reasonable
accommodations to ensure that its services, facilities, communications, and meetings are accessible to all
handicapped persons. The Department shall make reasonable accommodations to clients who have impaired
sensory (i.e. visual, auditory) skills, including but not limited to sign language, Braille, large print type, and
TTD (telephonic telecommunication device). The Department shall be responsive to issues of handicapping
conditions by utilizing social workers who are attuned to the special needs of handicapped persons.