Grievances

(1) Administrative review and fair hearing. Any licensee or program applicant dissatisfied with any action or inaction of the Commission may initiate administrative review and fair hearing proceedings in accordance with 111 CMR 1.00. (2) Appeal. Any licensee or program applicant dissatisfied with the results of his or her fair hearing may either: (a) seek judicial review under M.G.L. c. 30A, § 14; or (b) if the vending facility is subject to the Randolph Sheppard Act, request that an ad hoc arbitration panel be convened under 34 CFR Part 395.13.