Statement of Scope and Purpose

112 CMR 1.00 governs the appeals process for clients who are receiving or requesting services of the Massachusetts Commission for the Deaf and Hard of Hearing. The purpose of 112 CMR 1.00 is to provide an orderly system for informal review of agency action where an applicant for or recipient of Case Management services is dissatisfied with the denial or delivery of such services by the Massachusetts Commission for the Deaf and Hard of Hearing. Should the individual be dissatisfied with the result of the Administrative Review, a Fair Hearing will follow such review.